Dorbe-Leit Consulting

Franchisee Business Support Manager - 90% Traveling

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Active since 05-10-2016 Job category Education / Coaching / Trainers
Location 90% Traveling Level Manager
Educational level Master / Post-Graduate / ... Employment type Fixed term contract
Hours 0 Salary Kshs.200, 317 - 223, 882
Our client is a leading social enterprise operating in the livestock sector in Kenya with the aim of revolutionizing the provision of livestock and veterinary services to pastoralists and farmers in Kenya by creating a more sustainable service delivery model.

With over 4 year’s business presence in Kenya and with over 50 franchises all over the country, they are looking to hire a proactive and dynamic professional to join their team as a Franchisee Business Support Manager. The role will entail considerable traveling.

Job Purpose/Summary
To support the growth of franchisee partner’s business and ensure compliance to the company’s contractual obligations and standards through training, advice and support. The role will provide business support to the franchisees classified under the farmers training output.

Duties and Responsibilities
• Understand each franchisee, business objectives, constraints and opportunities and objectives.
• Provide training, mentoring and support to improve all aspects of business management and development.
• Support the franchise partners on key areas of the business in training, information on the business policies and procedures, product and promotional launches.
• Regularly review and advise franchise business partners on their performance and ensure compliance with the franchise agreement.
• Ensure any franchise initiatives, training and processes are implemented within the agreed timescales.
• Communicate policy changes to all franchise staff and monitor compliance
• Leverage the monthly and quarterly scorecards to continue in finding innovative ways for franchisees to grow revenues and profitability.
• Act as the key point of contact between franchise business partners.
• Liaise with the Training Manager in conducting training needs analysis assessments.
• Develop and implement governance structures and systems.
• Monitor and control the franchise finance and inventory.
• Source for new business opportunities through joint ventures and partnerships.
• Negotiate with small businesses for support and growth.
• Liaise with technical trainers for effective training delivery.
• Analyse franchisee training needs and ensure that franchisees and their staff receive appropriate training.
• Create and manage positive working franchise relationships with franchisees and their teams.
• Deliver business training to employees under the company’s academy.

Minimum Requirements
• Bachelor’s degree in Business related course or its equivalent.
• At least 6 years’ experience in pharmaceutical manufacturing is highly desirable.
• Understanding of the challenges affecting small business management in Kenya.
• Experience in developing and maintaining franchisee agreement standards, policies and procedures.
• Prior experience in a franchised organisation highly preferred.
• International business exposure is a critical requirement.
• Knowledge of international quality standards.


• Relationship focused with the ability to manage a variety of personalities and approaches to business.
• Excellent verbal and written communication skills to convey the business strategy to new franchisees
• Experience within a franchise environment is ideal
• Strong leadership skills to manage franchise owners
• Hands on, bottom up approach to the business
• Autonomous, driven and goal oriented
• Ability to multi-task effectively


More information
This listing is a full-time job

Job category Education / Coaching / Trainers
Industry / Industries Agriculture
Region Kenya
Keywords FBSM

Contact information

Name Dorbe Leit