Dorbe-Leit Consulting

Workshop Manager - Nairobi

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Active since 25-02-2016 Job category IT - Software Development
Location Nairobi Level Mid-Senior level
Educational level Bachelor / Graduate Employment type Permanent contract
Hours 0 Salary 70,000-90,000 Gross
Our client is an integrated ICT solutions provider with experienced professionals who provide services to companies looking to improve their business processes by identifying their needs, both present and future solutions. They are a market leader offering ICT solution in Kenya & Tanzania carrying on the business of Hardware, Fiscal Solutions, ERP, POS solutions and Internet Security Solutions. They focus to offer the state of the art electronic ICT & business solutions to facilitate commerce & networking in bridging the gap between equipment & business functions to ensure that information is managed quickly and efficiently by designing & implementing quality business solutions. In line with the business demands driven by rapid growth, they are looking for a qualified, highly competent results driven individual to fill the position of Workshop Manager. The role reports to the Service Delivery Manager.

Purpose Statement of the Position
This incumbent will manage and lead a team of people in allocating workload and managing the day to day operations in the workshop. The job holder will be required to co-ordinate resources and liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard.

Duties and Responsibilities

• Responsible for job allocation and job flow in the workshop including job scheduling and labor allocation for day to day operations.
• Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs.
• Provide technical guidance and support to sales & consulting staff as may be required e.g. on projects and tenders.
• Ensure correct job cards and other documentation is created and that repairs records are correct and up to date.
• Provide oversight for job repairs and check job estimates.
• Manage inward goods, checking quantities and condition, and dispatching goods.
• Manage repair jobs, checking quality and ensuring timely completion and dispatch.
• Oversee helpdesk performance to regularly report on progress of each job and quickly communicate delays or concerns. Report on manpower overruns or shortfalls.
• Act as a technical adviser on key projects and other areas of business as requested.
• Work with helpdesk team to respond to client’s requests for updates on the status of their jobs and keep communications channels open to ensure information is accurate.
• Identify client’s needs and explain/demonstrate AMC services to them, which may involve technical descriptions of products and the way they may be used.
• Receive and review feedback from customers and follow up to ensure customer satisfaction.
• In conjunction with technical & sales team members, investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.
• In conjunction with Services Manager, identify staff that require on-going training and implement training opportunities to ensure their skills are improved. Work with interns/new staff to develop required skills.
• Provide feedback to team and Services Manager on staff that is not performing to expected level.
• Store and monitor usage of workshop tools and equipment and test supplies.
• Support and maintain internal IT infrastructure.
• Promote a healthy, clean and safe work environment.

Minimum Requirement

• Bachelor’s Degree or Diploma in IT/Electrical Engineering/Electronics
• At least a minimum of one-two years of IT and Networking experience in a technical support/help desk environment.
CompTIA A+ or CompTIA Network + certification highly desirable.
• Experience in servicing and repair of Fiscal & Point of Sale equipment would be an added advantage.
• Experience in installation and support of windows server, IT workshop/service center environment, Network installation & management, Servicing & repairing computers, laptops and printers.

Competencies and Skills required
• Strong analytical, organizational and leadership skills.
• Good communicator spoken & written.
• Fast learner and able to understand new concepts quickly
• Ability to work with people at various levels from shop floor to senior management.
• Can look beyond the initial customer enquiry and identify other business opportunities.
• People management skills.
• Computer literacy (MS Office).
• Quality and productivity focused.



More information
This listing is a full-time job

Job category IT - Software Development
Industry / Industries IT
Region Kenya
Keywords WM

Contact information

Name Dorbe Leit